Customer Information

Thank you for shopping with Gracie's Boutique
We are a small independent store with unique items in small quantities.  From time to time we have listed items which may have become unavailable due to selling in store at the same time, theft or human error.  Should this occur we will endeavor to fulfill your purchase or provide a full refund.

Shipping
Standard shipping with Australia Post $10
Large or heavy shipping calculated at checkout.
Orders received by 1pm will be posted on the same day & orders after 1pm on the next business day.
 

Click & Collect

If you wish to pick up your goods in store, simply enter the shipping discount 'clickandcollect'.  Your items will be held in store ready for you to collect.
All payment options are available including Afterpay.
 

Returns

If for any reason you are not happy with your purchase, we will provide you with a Store Credit, you can then use this credit to purchase your new item. Credit notes expire within 12 months, and can be used on any item in store.

Customers who receive an item with a manufacturing fault or an incorrect item to the one they ordered are entitled to a full refund.   

Refunds for change of mind or incorrect sizing purchases are not available.

CONDITIONS

  • All items must be returned in their original condition with all packaging and/or tags attached
  • Return postage is at the purchasers cost (unless faulty or damaged)
  • Tracking & insurance is recommended to ensure safe return of your item as Gracie's is not responsible for any loss or damage to parcels during return.
  • Returns must be received within 14 days of receipt of purchase.
  • If your return has been accepted, you will be notified via email regarding your store credit being added to your account and how to use it
  • Items that do not satisfy the above Conditions of Returns will not be accepted and will be returned to the customer. Your item will be held until postage is covered for return back to you. 
  • No returns available on Sale Items.
  
Please feel free to contact our team who in store during business hours 7 days a week by phone 0390086143 or email info@graciesboutique.com.au.

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